TERMS & CONDITIONS

Our commitment to you:

We provide you with a first-class service.

We will provide your animal with the highest standard of treatment and care.

Peace of mind and high clinical standards

It may not always be obvious why different vets charge different fees. The fact is that veterinary practices vary tremendously in their levels of care, facilities and staffing. Higher quality however does carry a cost.  At The Vet Clinic we are proud to provide high standards at a reasonable price. We therefore make no claim to be the cheapest practice in the area, but charge what is necessary to provide and maintain this high standard of care.

Fees

All fees, diet and drug charges are subject to VAT at the current rate.  Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. Details of our fees are available on request and a detailed invoice is provided for every consultation, procedure or transaction.  Estimates can also be provided on request.  All treatments are payable at the time of your visit.

Pet Insurance

We strongly recommend the principle of veterinary insurance to protect against unexpected fees incurred following illness or accident, however it it still your responsibility to settle your account direct with us.  We are happy to assist you in making a claim and aim to send off all completed insurance forms within 48 hours of receipt.

Compliments / Feedback

We are always pleased to receive compliments or feedback on the service we provide.   Email us on general@thevetclinic.uk.

Complaints Procedure

We hope you do not find the need to complain about our service. However

Our complaints procedure is all complaints are to be put in writing either via letter or email addressed to Sarah Bennett. Complaints are handled by our senior team and responded to within 21 days.